Hello there,
As I told you in my last post on the previous topic about the issue I had earlier this week with Celtic Casino, I decided to resume my gaming there, my confidence in them being renewed with their reassuring communication.
Yesterday I played a 5h live dealer roulette session, with a bit of success (my balance was a bit bigger than at the beginning), and nothing wrong I could notice occured during it.
However, today, when I tried to log into my Celtic Casino account with my username and my password a few minutes ago, I had the bitter surprise to see another issue happens again after the one I experienced earlier in the week with the stolen money : this time my account seems locked, because I get the message "your username and/or password is invalid".
I immediately sent an e-mail to the support and to member CelticCasino to have explanations about that new incident.
I expect that new situation to be resolved positively again very quickly, because it's not normal at all.
I keep you up to date with it.
My e-mail to the support was sent at 12:33 pm GMT+2, and less than 10 minutes after, at 12:42 pm GMT+2, I got a reply from them, telling me they are looking in the issue.
It's a fast reaction, that's something I appreciate.
I hope the results will be positive too.
You got an automated response. If they resolve it, try and withdraw your money and see what happens.
Well, I try to be optimistic, I want to believe I can have confidence in them and in the fact that the problems I've experienced this week aren't created intentionnaly : why would they act this way with me ? what would be the aim in such an action ?
No, I want to believe all this will be resolved quickly and in a positive way.
I've just made another attempt to log in into my account and this time it's working !
The money is still there, I'm relieved but I'm waiting for their explanation too, which I will report and comment here.
Id grab your money and make like the shepherd....get the flock out of there!!!
The reason given is the "IT department perfomed a unscheduled upgrade to the servers and some
users were not able to login during this period".
It's something it can happen, it's just bad luck that I was affected by that kind of maintenance.
Quote from: Far-Q on April 08, 2011, 06:48:16 PM
Id grab your money and make like the shepherd....get the flock out of there!!!
Always good to see a "Lethal Weapon" joke re surface....... :good: :good: :good:
"fool me once, shame on you. Fool me twice..."
why on earth would you even consider playing there again before resolving your first issue?
because he said he got all the issues there resolved, and very quickly. Even was compensated with some money i think.
@ MattyMatz
Hello.
I haven't played at Celtic Casino for 2 weeks now, but since the 2 problems mentioned in the previous posts had been resolved, I didn't have any other issue there. ViG and Celtic Casino's communication reassured me, that's why I went on playing there.
Fortunetly, I don't have to respond to these posts often. In the situation of player Khuzev, Celtic Casino's staff has always responded and helped HIM with HIS issues. We value him as a player and unfortunetly, this thread comes off as a negative derogitory thread against Celtic Casino, when the issue was identity theft on the players side.
We helped with our deal Khuzev the entire time and gave him his money back. I would hope that would be considered a positive attribute.
Quote from: CelticCasino on May 04, 2011, 12:41:18 PM
Fortunetly, I don't have to respond to these posts often. In the situation of player Khuzev, Celtic Casino's staff has always responded and helped HIM with HIS issues. We value him as a player and unfortunetly, this thread comes off as a negative derogitory thread against Celtic Casino, when the issue was identity theft on the players side.
We helped with our deal Khuzev the entire time and gave him his money back. I would hope that would be considered a positive attribute.
What can you say Khuzek, are you now happy with the service?
Quote from: CelticCasino link=topic=18557. msg135617#msg135617 date=1304523678
Fortunetly, I don't have to respond to these posts often. In the situation of player Khuzev, Celtic Casino's staff has always responded and helped HIM with HIS issues. We value him as a player and unfortunetly, this thread comes off as a negative derogitory thread against Celtic Casino, when the issue was identity theft on the players side.
We helped with our deal Khuzev the entire time and gave him his money back. I would hope that would be considered a positive attribute.
Wow! So, according to that line of logic, does Celtic Casino treat any potential customers as pieces of meat or expect people not to be skeptical? That sounds like an awfully defensive tone. I hope they realize you get more flies with honey than you do with vinegar. They should welcome people's skepticism. Are they expecting people to be pushovers? I sure hope not. ***Note- I'm asking tough (but fair) questions here. ***
i don't get it. everything seems to be solved just fine with Khuzev, why people keep asking further questions and insist on something
Quote from: iggiv on May 07, 2011, 09:22:06 PM
I don't get it. everything seems to be solved just fine with Khuzev, why people keep asking further questions and insist on something
That's what I thought. It appears Celtic took care of the problem nicely.
And the fact that they do respond here is also a good trend.
AD
Quote from: iggiv link=topic=18557. msg135792#msg135792 date=1304814126
I don't get it. everything seems to be solved just fine with Khuzev, why people keep asking further questions and insist on something
If Celtic corrected his situation, then that is great. However, they have to watch their tone of communication. If the people at Celtic used that tone of communication at a Starbucks store, then they will be in trouble.
However, I were in Khuzev's shoes, then I would Celtic one last chance. Then it would it be 3 strikes and your out. After that, then I would consider bolting for Castle Casino. I've had a friend who's always had a pleasant experience with Castle Casino. Either way Marty Reiner's VIG (Visionary Igaming) wins , because both casinos use VIG's video feed. Castle Casino has their highest table max of 500 GBP. Celtic Casino's highest table max is 300 EUR.
"However, they have to watch their tone of communication. "
what are u talking about bud? CelticCasino guy has been always nice and pleasant. He did not say anything wrong or rude or whatever. I just don't understand u. And looks like not only me.
Quote from: iggiv link=topic=18557. msg135814#msg135814 date=1304857130
what are u talking about bud? CelticCasino guy has been always nice and pleasant. He did not say anything wrong or rude or whatever. I just don't understand u. And looks like not only me.
Okay, Celtic Casino said this, " . . . this thread comes off as a negative derogitory thread against Celtic Casino, when the issue was identity theft on the players side. "
When he said that, then that comes across as defensive or gives people the perception of being defensive. Now, if he said this, "The simple truth is this case was an identity theft issue-not a lack of customer service. " Then that doesn't give a perception of being defensive, because he's just telling the facts and not using any inflammatory or emotionally charged words. Derogitory is an inflammatory word, which gives (or can give) the perception of a defensive tone. If you stick to the facts, then you don't give off ANY perceptions whatsoever. Now, if he/they hadn't used that word, then I wouldn't take exception with anything. I just think that the approach I suggested doesn't attract any objections. That's all. One word can change someone's entire tone of their message.
Capitialists are successful when they satisfy other people's needs first before their own. If they don't, then they go out of business.
bud, i really think u r too picky and really try to find some reason or excuse to create a big deal out of nothing.
that's my personal opinion.
i have nothing against u though. but i don't agree with u. I think Celtic Casino guy is really willing to go extramile to settle things down, but looks like not everyone likes them this way.
This Casino is based in Costa Rica, ANYBODY who has knowledge about internet gambling wouldn't touch Em with a S*itty stick.....
Do some research guys before you deposit :good:
& before their rep comes back at me, pls forget it..... :nono: :nono:
"Knowledge is power" ;)
Quote from: xman1970 on May 08, 2011, 04:13:42 PM
This Casino is based in Costa Rica, ANYBODY who has knowledge about internet gambling wouldn't touch Em with a S*itty stick.....
Well, there are many of us (US based players) who have no choice but to use those "sticky Costa Rican" casinos. I'm one of them and have done my homework. I've been playing live, real money table games for over a year now and my casino of choice is holding up quite well.
I will admit to pulling my initial deposit and a good amount of winnings as early as possible, "just in case" but it has proven to be a non-event so far.
I'm sure Costa Rica has its share of really shady online casinos. I just happen to play at a good one!
AD
Quote from: ADulay on May 08, 2011, 05:16:04 PM
Well, there are many of us (US based players) who have no choice but to use those "sticky Costa Rican" casinos.
That's a shame, not easy for USA players..... :( :(
I'm one of them and have done my homework. I've been playing live, real money table games for over a year now and my casino of choice is holding up quite well.
I'm glad you haven't gone in blind, less chance of getting grifted that way :good: Are you planing to tell the forum which "good" casino you play at ??
I will admit to pulling my initial deposit and a good amount of winnings as early as possible, "just in case" but it has proven to be a non-event so far.
Again a wise choice.....
I'm sure Costa Rica has its share of really shady online casinos. I just happen to play at a good one!
If you had the choice where to play (not being in the USA) would you willingly play at a Costa Rica based on-line casino ?
AD
Quote from: iggiv link=topic=18557. msg135826#msg135826 date=1304876233
bud, I really think u r too picky and really try to find some reason or excuse to create a big deal out of nothing.
that's my personal opinion.
I have nothing against u though. but I don't agree with u. I think Celtic Casino guy is really willing to go extramile to settle things down, but looks like not everyone likes them this way.
iggiv, I appreciate and respect the fact you haven't personally attacked me, and I have nothing against you either. I think the most diplomatic way to look at this is you view this in a more simple way and I think there is more to this than meets they eye or I view this issue in a more complex way. I think my analysis is a fair one. However, I will respectfully disagree with your conclusion that I'm "making a big deal out of nothing. " I just believe in the saying, "It's not what you say, but how you say it. " The simple truth is communication is not always simple, and any communication expert will say that.
Quote from: xman1970 on May 08, 2011, 05:42:44 PM
Are you planing to tell the forum which "good" casino you play at ??
In order to not sound like an advertisement, I did not post up the name, however I currently have been playing at
BetPhoenix.com with very good results.
This is NOT to be confused with BetPhoenixCasino.com which is an absolute waste of time and money and I've heard noting but bad things about it.
AD
Quote from: TheFalcon on May 09, 2011, 03:51:50 AM
iggiv, I appreciate and respect the fact you haven't personally attacked me, and I have nothing against you either. I think the most diplomatic way to look at this is you view this in a more simple way and I think there is more to this than meets they eye or I view this issue in a more complex way. I think my analysis is a fair one. However, I will respectfully disagree with your conclusion that I'm "making a big deal out of nothing. " I just believe in the saying, "It's not what you say, but how you say it. " The simple truth is communication is not always simple, and any communication expert will say that.
we agree to disagree on it :)
but i do like the way u argue with me :good:
So lets say something good about Celtic casino
I play there and till now i did 5 withdrawals ...so..... early days ,but till now -no problem
I wish they would increase their table max back up to 500 euros, then they would win me back again.