William Hill Casino - Feedback Requested

[green meanie]

I have already posted this on another thread but I thought you should see it
William Hill are in my experience unfair and very evasive when it comes to certain questions.

Here is my recent correspondence with William Hill with my personal detais deleted.


In 2009, I had a run of good luck on the horses. Your response to that, was to cap my bets at £27.00.  Until then, I thought WilIiam Hill was a fair and honest organisation. However, far from admitting the truth that William Hill does not like winners, you fed me a load of B/S about my £45.00 stakes, a drop in the ocean, affecting value for other customers. I've never heard so much crap in my life. Though you did tell me, I could bet as much as I like on your rigged RNG.

In the highly unikey event, I do start winning long term using your RNG (quick duck there's a flying pig) how much will you allow me to win, before capping my bets, closing my account or coming up with some obscure reason not to pay me what you owe.

Just for a change,I would very much appreciate a full and honest answer


Subject: No Summary
Dear

Thank you for your e-mail.

We are sorry that you feel that our game is in any way unfair.

The house edge at casino.williamhill.com is exactly the same as a land based casino. It is not like a fruit machine where the machine is programmed to win over a period of time. Whatever the customer has bet on or the amount they have staked has absolutely no influence whatsoever on the number the random number generator arrives at.

All games in the William Hill Casino go through extensive testing before they are made available to customers. They go through a range of different tests by our market leading software supplier, Playtech. When they have tested everything, William Hill provide numerous tests including functionality, load testing and fairness testing.

The randomness of our random number generator is independently approved and tested by comparing a very long sequence of generated numbers to various statistical distributions. If any of these tests are found to be outside theoretical limits, the random number generator is not used.

To provide full transparency, Gaming Associates, recognised for its advanced empirical gambling evaluation & analysis system (AEGEAS), are independently auditing all bets placed on the William Hill Casino site. The results can be found at the following link:

nolinks://casino.williamhill.com/help/fair-payouts

We hope this answers your query. Should you have further questions or concerns, please do not hesitate to contact us via e-mail at support@willhill.com or via our Live Chat facility. We are here to assist you 24/7.

With regards,

Jay B.


Thank you for your imaginative and highly ficticious response. I am however  disappointed (though not surprised) that you have avoided my question

For your conveniece, I shall repeat it here.

In the highly unlikey event, I do start winning long term using your RNG (quick duck there's a flying pig) how much will you allow me to win, before capping my bets, closing my account or coming up with some obscure reason not to pay me what you owe.

Also you still have not provided a satisfactory explanation, as to why you have capped my sports bets, following a winning run in 2009. I don't believe my £45.00 bets affected the odds as you claim. I think the real reason is you are cheats, you don't like people winning.

Just for a change, please provide me with honest information that is relevant to what I have asked you.

Subject: No Summary

Hi

Good day to you.

Upon investigating your query, we can confirm that the decision to limit your stake in all sports has been done by William Hill management.

This was carried out after a thorough investigation of your previous transactions, leading our traders to regulate the amount of stake you can place on our website.

Should you have further questions or concerns, please do not hesitate to contact us via our Live Chat facility. We are here to assist you 24/7.

Kind regards,

Anne

Customer Services
William Hill Online


Yes, it's obvious the decision to cap my sports bets was taken by William Hill management.

I am starting to get angry now. Why are you refusing to give me any reasons, for that decision. You have also managed to wriggle out of  answering my other question.

I really don't know, how to make it any simpler. Let's try again.

In the highly unlikey event, I do start winning long term using your RNG (quick duck there's a flying pig) how much will you allow me to win, before capping my bets, closing my account or coming up with some obscure reason not to pay me what you owe.

Please provide me, with full. honest and relevant answers to my questions

Thank you


I am still waiting for a response to my last e-mail




                                                         

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[Davemd]

Basically my friend William hills dont like winners

I won 2 grand in 2 days and got banned

much to my surprise I actually got the money out of them after a few weeks of e mail exchanges and threatening to put the matter into the hands of my solicitors they paid up

Dont bother with wankerhills because thats all they are at the end of the day

Davemd.

[Entropy]

Davemd summed it up quite well. They just don't like winners.

One might say that they don't like cheaters or advantage players, but that's not it. The reality is they just don't like people who win, even if it's within the boundaries of luck.

What's shocking is that they're a huge and wealthy group. Someone winning 2 grand (or even less in my case) in 2 days shouldn't be a big deal, not even close! Yet there's a good chance they'll ban you for it.

Sure there's no law against it, but it's still unethical and they deserve to be exposed for it.

[green meanie]

Entropy

Agreed WIiam Hill should be exposed for some of their practices, ie closing winning accounts and refusing to pay out on technicalities. But how would you go about doing that.

If anyone has any constructive ideas, I am willing to help in any way that I can.

[Steve]

just spread the word wherever you can. but even if they were breaking the law, nothing stops them from going to costa rica under a different name to run shady business. they are a public company so you can also complain to the consumer watchdogs which have a mandate to pursue dishonest companies, especially public ones. although you will find organizations like the SEC dont really exist to protect investors. They exist to protect big business. so dont expect them to say anything more than "take them to court, dont bother us"

[xman1970]

like it or not they are doing nothing wrong legally........

It's only morally where they are falling down. So you can do nothing about it !!!!! 

[Steve]

"Never forget that everything Hitler did in Germany was legal."
-Martin Luther King, Jr.

[xman1970]

"Never forget that everything Hitler did in Germany was legal."
-Martin Luther King, Jr.

I hear Ya Steve & agree it's not right......

But STILL there is NOTHING that can be done about it !!!!!!

[green meanie]

I think I will post about William Hill's dishonest behaviour on Twitter and Facebook and any other forums I can Google. If enough people did that, it would do some damage.

Steve, would there be any objection to me posting relevant links to this site.

[Steve]

If you arent actually profiting from the links, no problem.

Also I really need to start a site dedicated to casino complaints. Will try to do today.

[Steve]

I managed to finish the casino complaints site. I'm just waiting for the domain name to propagate and will share the address.

[gavind]

Good for you. By the way, DNS propagation will last for 24-48H.

[Shpountz73]

You may have heard I'm stopping sales of my products as I dont have time to take new players. It doesn't at all mean I'll stop with roulette. It only means stopping sales. This means the ads on the forum will change. I've already removed the floatover ad.

Steve if I understand I can't buy the JAA software access anymore ?
François

[Steve]

I stopped taking new players for about 3 months but resumed so yes you can still join. I dont have intentions of stopping anytime soon provided some measures I'm taking ensure I dont spend as much time giving support - ie even simpler software

[Shpountz73]

Hi Steve
I've asked my bank to make a wire transfert of 3 500 USD today
Thank's in advance
Francois

[Shpountz73]

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