New US Live Dealer Casino Found: Wild Jack

[xman1970]

So it that what you have asked them in the email 2Cats??

Why did the time available to bet go down???

Good luck & pls post their reply..... 


Take it easy....

[TwoCatSam]

A copy of my email:

Hello

I have a problem I am very discouraged over.  It seems that when I started
winning some money playing roulette, the time alloted to bet started getting
smaller and smaller.  At one time, it was down to 17 seconds before the losing
bets were removed and I was allowed to place new bets.

I know i am not seeing things as I make a screen recording of all my sessions. 
Very seldom do I get to bet at the 28 second entry point.  It is usually at the
24 down to the 22 second time limit.

When the time runs out, it's out--there is no grace to keep betting.

Also, even thought I'm on auto-confirm, sometimes my bets are not confirmed. 
What's with this?

I hope I am doing something wrong and you can correct me.

It is hard enough to win a little playing roulette; it is impossible to win if
there is no time to bet.

Would you like to see the video?

Sam

[xman1970]

Very nicely put 2Cats 


Good luck with it, will be very interesting to see their response.... 

[MattyMattz]

wicked email Sam - keep us posted, I'm interested in their response (as is everybody I'm sure).

Cheers,
Matt

[Proofreaders2000]

Well, from my recent experience 'Auto-confirm' doesn't work.  I do believe the dealer must press a button to confirm the bet.  Moreover I have missed opportunities seeing my bet was not always confirmed.
It's a real turn-off!

[Proofreaders2000]

As far as contacting Wild Jack, the only way I have been able to contact them is on the phone (the 800 number).  they wouldn't answer my email or live chat otherwise.

[TwoCatSam]

Well, we'll see........

I will not stop playing there, but I may modify my approach to account for this problem.

Sam

[TwoCatSam]

Answer from JACK

Dear Sam,<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />



Thank you for contacting Wild Jack Casino with your issue regarding your roulette.



First of all I'm very sorry to hear about the negative playing experience you have had so far. In order for our technical team to investigate this problem further, we would appreciate it if you could provide us with the following details and additional information about the problem, as detailed below:


- Casino account number:
- Operating system: (e.g., Windows 98/Me/XP/Vista, OS 8/9/10, Linux)
- DirectX version
- Browser type and version (e.g., Internet Explorer 5.5/6/7, Netscape 7):
- Do you have a Firewall/Personal firewall installed? Yes / No



If possible, a screen shot of the problem would also be helpful.



As soon as we receive these details, our technical team will investigate the problem and email you back with a solution.



We appreciate your continued patience during this process and will do everything possible to reach a resolution as quickly as possible. In the meanwhile, please remember that our Customer Service Desk is available 24 hours a day, 7 days a week should you have any additional questions or concerns.

[xman1970]

Looks like a standard reply to me Sam....


Let's hope they are not just stalling.....


Good luck....

[TwoCatSam]

Thanks..........

I did not have that program, DirectX, on my computer.  I downloaded it and perhaps that will help.

I want to give these people the benefit of the doubt and see if this is a correctable problem. 

Sam

[xman1970]

It could well be a genuine error Sam, but of course it looks a bit suspect because you were winning 

Anyhow let's see how it pans out....

[TwoCatSam]

x

I forgot to answer.  You have 28 seconds to bet.

Sam

[xman1970]

Just out of interest Sam, is it 28 seconds over @ Riverbelle


Just a thought....

[hoper35]

Hoper

You don't!  And there are some other screwy things there, too.  Like bets not being confirmed when you don't even have to confirm them.  Figure that one out.

Sam

I see what you mean, Sam.  Missed a winning bet tonight because of it.  Oh well, still up 65 units for less than 3 hours play.

The time to make a bet has been okay so far.
Ron.

[TwoCatSam]

Riverbelle is exactly the same.  However, at Jack they do not take the old bets off and if you put new ones on they will be taken off when the old ones ARE taken off.
So you can't bet until they say you can, in effect!

More later........

Sam

[TwoCatSam]

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