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Celtic Casino - Very big issue, stolen money

Started by Khuzev, April 05, 2011, 01:49:11 AM

0 Members and 1 Guest are viewing this topic.

The Spiders Kiss

Khuzev

There is a member of this forum called CelticCasino.
He is,by his own admission a customer service agent for them. You can find him in the members section.
I suggest you drop him an email or personal message and invite him to look at this thread.
Heres what he posted earlier
....................................................
I do endorse it (I am a customer service agent, full disclosure).  Before I started working for Celtic Casino I was an affiliate.  I've found that the casinos who operate successfull, honest affiliate programs are those who also treat their players fair and honestly as well.  That's why I jumped at the chance to work with these guys.  Anyway, I could go on talking about it, but I don't want to come off as a salesman.
.....................................................

good luck

TSK

Khuzev

@ carsch
Thanks again for all.
You're right, I sent a message to Bryan the Meister of CasinoMeister, and I will create a topic in their forum too about what happened today with Celtic Casino.

@ The Spiders Kiss
Thanks again to you too.
It could be interesting to see what that Celtic Casino staff member would answer, but it seems he didn't contribute there for a while.

iggiv

there is a Celtic casino representative at the forums:

nolinks://rouletteforum.cc/profile/CelticCasino/ (nolinks://rouletteforum.cc/profile/CelticCasino/)
nolinks://vlsroulette.com/profile/CelticCasino/ (nolinks://vlsroulette.com/profile/CelticCasino/)

I don't know if it helps. I hope the issue will be sorted out. don't give up, keep bugging them.
this is not fair.

But I know the Celtic Casino guy on these forums as a nice caring person. So, Khuzev, please let him know of the issue ASAP. I don't think he is interested in creating bad reputation for this casino, which so far have had a very good reputation among forum players.

Pls keep us updated.

CelticCasino

Hello KHUZEV,
I understand your frustration why you made this public. I would do the same if I was you. I've contacted technical support and will follow up as soon as possible. Our system has NEVER experienced this sort of error before. I understand .  I would like to let everyone know that we only received KHUZEV's email about 7.5 hours ago (at 1:00AM).

Looking over the account and your statement about your issue it appears on the surface that you were also playing baccarat simultaneously, which many players do.

Our techinical team will certainly follow up on this issue for you. We do strive to keep all of our players satisfied.

Adrian

Khuzev

@ iggiv
Thank you for your post.

@ CelticCasino
Thank you for your post. 

I would like to bring some precisions to what you stated :

- I won't talk about frustration (it's a feeling which can happen when you lose), I will talk about anger and disgust about the way my money has been stolen from my balance, while I was watching without being able to stop it except to report the events live to the pitboss. 

- the support team has been alerted several times and by several means (live ticket sent by pitboss, e-mails) of what happened to me, the earliest about more than 13 hours from now (around 4:50 GMT+2).   However, the last e-mail I sent to the support was received about 8 hours ago. 

- I never played baccarat or any other game, I was only sat at live dealer roulette low limit. 

I don't expect any other resolution than being contacted to learn the stolen money would be given back to me. 

Khuzev

For an even better understanging of the situation from the readers, here is the full copy of the last e-mail I sent to Celtic Casino support and which they received about 8,5 hours ago :

" From: xxx xxx [mailto:xx@xx. fr]
Sent: Tuesday, April 05, 2011 1:15 AM
To: support@celticcasino. com
Subject: Celtic Casino - in order to help your technical support (Live
Ticket LC0950 and more)

account : Akhenathon

Hello,

In order to help your technical support to investigate the better and the
faster the "money stolen issue" I've been the victim of earlier today while
I was playing at your online casino, you will find below the summary of the
events as they happened.

- I logged in to my Celtic Casino account earlier today at about 3:50 am
GMT+2, and I went straight to live dealer roulette low limit, with my 305
euros balance There was a period of maintenance but the game resumed about 5
minutes after.

- at a given moment (I don't remember exactly at what time), I noticed that
my bankroll moved from 302,50 eur (or 303,50 eur, something like that) to
252,50 eur.  I immediately typed several times "pitboss" at the live dealer
roulette chat to explain him the problem, but I noticed the right amount was
displayed again, so I wrote "all is fine" (or something like that) in the
chat box.

- however, when that situation occured again just a few minutes after, I
asked again to the pitboss to pay attention to it, explaining I was watcing
my balance making strange money moves.  Another time, the balance seemed to
display the good amount of money, but it wasn't the case, as I had more than
expected (325 eur instead of 300 or 305 eur).  I prefered that situation at
the previous one (to have more than less), but pitboss suggested me to close
the window and to come back. 

- I logged off and then logged in about 1 or 2 minutes after, and I noticed
my balance was still at 320 (between 320 and 325 eur, I don't remember
well).

- I went back to live dealer roulette low limit, where the game worked
properly for several minutes, until I noticed with scare that my balance had
again problems : this time, the money was disappearing faster than before,
so I "screamed" to pitboss in the live chat box.

- He informed me that the support didn't notice anything abnormal in my
session, and learnt me my game history showed I played baccarat too,
something which would explain the money moves your service tells.

- At the same time, I was horrified by how fast my bankroll was being
destroyed while I couldn't do anything to prevent it, leaving me at the end
with only 0,25 eur.  I was still chatting with pitboss along.

As I wrote it again several times, the only game I played today has been
live dealer roulette at low limit, nothing else, I didn't enter any other
room, and I don't understand how my supposed game history could show actions
I didn't do, unless someone managed to play with my bankroll at the time
while I'm connected at your site, which is a very big security concern then,
or maybe someone from Celtic Casino is deliberately stealing my money, it's
possible too, I don't know. . .

I already alerted several people or sites about that horrible experience
(Visionnary Gaming, online casino live dealer games review sites, forum),
because it's absolutely unthinkable such a thing happens to a customer.

Now, I hope that you resolve the issue very quickly and give me my stolen
money back.

Thanks. "

Mr J

Quote from: carsch on April 05, 2011, 06:00:46 AM
Go ahead and use my comment above on the website promoting Celtic, if you want to, Khuzev.   I do remember another comment I made to another player when he said for you to leave the casino after complaining that your money was disappearing.   I said to him: "do you work for the casino?" That might have contributed as well for them to kick me out.    ;D

Go here and tell people about your experience

hxxp: nolinks. casinomeister. com/forums/online-casinos/



Why put the spacing in the address? So that its not clickable? lol Its still there.

Ken

CelticCasino

Quote from: Khuzev on April 05, 2011, 01:08:01 PM
@ iggiv
Thank you for your post.

@ CelticCasino
Thank you for your post. 

I would like to bring some precisions to what you stated :

- I won't talk about frustration (it's a feeling which can happen when you lose), I will talk about anger and disgust about the way my money has been stolen from my balance, while I was watching without being able to stop it except to report the events live to the pitboss. 

- the support team has been alerted several times and by several means (live ticket sent by pitboss, e-mails) of what happened to me, the earliest about more than 13 hours from now (around 4:50 GMT+2).   However, the last e-mail I sent to the support was received about 8 hours ago. 

- I never played baccarat or any other game, I was only sat at live dealer roulette low limit. 

I don't expect any other resolution than being contacted to learn the stolen money would be given back to me. 

I've been in contact with customer support and the technical team. They are active on this issue. Celtic Casino does value you as a player.

CelticCasino

Hello Khuzev, This issue has been resolved! The bottom line is that Celtic Casino as well as Visionary iGaming fully supports their players. An email is now being sent to you with full details and a successful resolution that I am sure you will be more than satisfied with.

Thanks to the VLS forum and the fast administrators at ViG (Visionary iGaming) as well as the Celtic Casino support staff this issue is solved to your satisfaction.

As always myself and any staff member are hear to solve your issues.

iggiv

 :clapping:

thanx a lot! i wish everyone from casinos would be like u!

I told u folks, thats a Casino with great reputation and a good person representing it!

i am gonna give the link to your message on the other forum to let them know how quickly the problem was solved

Khuzev

Well, I'm very impatient to read Celtic Casino's e-mail to see how the issue has been resolved.

I will make it public posting it in the topic.

carsch

Quote from: Mr J link=topic=18533. msg133609#msg133609 date=1302023240


Why put the spacing in the address? So that its not clickable? lol Its still there.

Ken

I didn't.  I thought it was this board doing that so to prevent adding links in here.

carsch

@ Celtic Casino. . . . . . . . i'd like to know why they banned me from the casino, and why the pitboss went on the chat board telling the other players that i and another player were the same players when that was untrue.  So to justify his action for banning me for making the comment i made? LOL! That's just plain B. S.  Nah, it's got to be more than just that. 

iggiv

Pitboss could make a mistake with IP. U know, tunnel vision. he was sure that some people shared the same account, so maybe he thought that a massive fraud is goin on.

carsch

I hope you're right. . . . . . . . . . .  cause it just didn't make sense to me.

carsch

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