Celtic Casino - Very big issue, stolen money

[Khuzev]

Hello,

I would like to tell you the very bad experience I'm currently living with Celtic Casino.

I've been a regular live dealer roulette player there for about 2 months there, without any problem until today.  Today, while I was playing roulette again, I saw my balance moving with amounts I didn't play, until at the end only 0. 25 eur remained (I had 305 eur when I started the session at about 3:50 am GMT+2, and I should be around 310/315 eur when the issue happened). 

I tried to alert the pitboss, the support, but they told me I was playing at baccarat and lost that money there, while I never went on baccarat or on any other game than live dealer roulette at low limit !

Could you understand how I feel ? I'm a small player, I was happy to play at Celtic Casino and such a thing happens.  I tell the truth, I alerted everyone about the money which was disappearing from my account live, and they tell me I'm responsible, having played and lost at baccarat, while it's absolutely not the truth !

There are only two explanations : or they stole that money from my account (difficult to believe but who knows. . . ), or someone is able to play with my account at the same time I'm connected, and in that case as I explained to Celtic Casino support, they should be able to check IP adresses or something, and it would mean too there is a big issue in the security of their Celtic Casino site (my PC is perfectly safe and secured with up-to-date firewall and antivirus and I've never seen my accounts hacked). 

What could I do now ? I never saw that on other live casinos where I played (Bet365, . . . ) and I'm deeply disgusted by what I'm living now. 

I sent messages to Visionnary Gaming, to live dealer casino review sites, hoping it could help to solve that issue.

Thank you. 

KHUZEV

[Mr J]

Ok....that sucks....so what? I'm not sure if I should delete this or move it? 

Ken

[Khuzev]

Hello,

I don't understand why you're talking of deleting my post, unless I didn't post it at the right place (I'm sorry if it's  the case).

KHUZEV

[Mr J]

No...

[cheese]

Could you understand how I feel ? I'm a small player, I was happy to play at Celtic Casino and such a thing happens. 

Thats why smart people don't play online casinos. They're all crooks and cheats.

[xman1970]

Shame you didn't check the threads here or the website nolinks.casinocity.com first Khuzev  

Celtic Casino are based in Costa Rica were the online gambling laws are "very dodgy"  

[The Spiders Kiss]

Bad.. bad news.
But like Xman says, always check out Casinocity or here for recommendations.
I dont think there is anything you can do....except learn from this...why did you move from Bet365? I have had nothing but good experiences there??

TSK

[Khuzev]

Hello to all,
Thanks for your answer.

@ xman1970 : Celtic Casino (Cyprus based) is powered by Visionnary iGaming, which operates from Costa Rica.
I took some information before going there, and both have good reputation, except a few comments here and there about the "green zero" being drawn too many times, but nothing like I experienced.

@ The Spiders Kiss
As a french resident, I can't play anymore on Bet365 since september 2010 and the change in the laws governing games in my country.  The last remaining online casino accepting french players was Celtic Casino, that's how I came there.

Can you imagine that at the same time I was connected at live dealer roulette low limit, watching my money leaving and chatting with their pitboss, he was telling me that happened at baccarat table where I wasn't or didn't go ?

I hope that with the "pressure" I put with my e-mails and posts here and there about what they did to me, they will recognize a technical mistake happened or something else and give me my money back at the end.  I can't imagine they will keep the same conduct, it would be totally incredible.

[xman1970]

Hello to all,
Thanks for your answer.

@ xman1970 : Celtic Casino (Cyprus based) is powered by Visionnary iGaming, which operates from Costa Rica.
I took some information before going there, and both have good reputation, except a few comments here and there about the "green zero" being drawn too many times, but nothing like I experienced.

Khuzev, I'm v sorry about your situation, but if you were aware that they were based in Costa Rica that should of been enough for you to avoid the place. I understand you wish to play somewhere.... but look how that has ended 

the v v v best of luck in get to the bottom of this, I hope I'm proved wrong and you succeed 


BTW, were did you find the information that stated they had a "good reputation" ?? that I would luv to see....

[carsch]

Hey Khuzev, I was there when that was happening to you.    Well, I got kicked out for my comment about your money disappearing, and right after I got kicked the first time, I came back and the pitboss had a comment on the chat board saying that I and another player were the same player.    I thought he/she was joking for saying that, and I replied, "lol, am I, pitboss?".    Right then I couldn't post anymore nor place any bets and then got kicked out a second time and could not log in anymore.   

Now, why would they kick me out for making the comment that "it is not right that you're money is disappearing from your account"? Truly, I'm thinking that there's something going on with that casino.    I see so many complaints on that casino, plus all the technical problems they have every now and then.    What's with that?

Here is the screen shot right before I got kicked out.   

[Khuzev]

Hi carsch,
Thank you for your contribution.

I remember you tried to support me on the chat when I was talking with the pitboss (my nickname is Akhen at Celtic Casino), and I would like to thank you for that too.

Well, since I've been playing at Celtic Casino, from moments to other it's true I noticed that some people seemed to experience problems with their money (balance or winnings), while pitboss offered them to be contacted later by customer support.

But when it happens to you personnaly, it's not the same thing anymore. 

I'm really impatient to learn what Visionnary iGaming will reply to my message, because I can't imagine they are involved in that kind of actions, it would be disastrous for their image (they are supposed to be a respectable and leading game company with people coming from PokerStars and other to work for them).

[cheese]

they are looking in the issue and inform me they will reply with further details. 

Don't be surprised if they tell you the records say you lost it placing bets. The pitboss obviously knew about it, he banned carsch from chat.

[Khuzev]

I do hope that the websites making the promotion of Celtic Casino will reply me too after they read my story, and warn their readers from now. 

[xman1970]

@xman1970
Thanks for your new comments.

I found good information about Celtic Casino and Visionnary iGaming at these places :
- hxxp: nolinks. livedealer. org/liveroulette. htm
- hxxp: nolinks. crazymonkeycasino. com

Unfortunately those 2 places are just affilate links websites  As in you join the casino via them & they get commission....... Therefore they are going to say ANY casino they can get money from is good......

A moment ago I received an e-mail from Celtic Casino support, in which they state they are looking in the issue and inform methey will reply with further details. 

Now, they are talking about an issue, there is a sign of improvement I guess. 

again the v v best of luck to you  I hope cheese is wrong but I get the feeling he won't be.....

[carsch]

Go ahead and use my comment above on the website promoting Celtic, if you want to, Khuzev.   I do remember another comment I made to another player when he said for you to leave the casino after complaining that your money was disappearing.   I said to him: "do you work for the casino?" That might have contributed as well for them to kick me out.   

Go here and tell people about your experience

hxxp: nolinks. casinomeister. com/forums/online-casinos/

[carsch]

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